Frequently Asked Questions
Everything you need to know about our handcrafted Colombian treasures.
Are your emeralds ethically sourced?
Yes, all our emeralds are ethically sourced directly from the Muzo and Chivor mines in Colombia, ensuring fair labor practices and environmental responsibility.
Do the gemstones come with certification?
Every piece of jewelry is accompanied by a certificate of authenticity and a grading report from recognized gemological laboratories to verify the stone's origin and quality.
What is your international shipping policy?
We offer insured worldwide shipping via premium carriers. Delivery typically takes 5-10 business days depending on your location and customs processing.
Can I request a custom jewelry design?
Absolutely. Our master jewelers specialize in bespoke creations. You can choose your preferred emerald and setting to create a one-of-a-kind piece.
What is your return and exchange policy?
We offer a 30-day return policy for all standard collection items in their original, unworn condition. Please note that custom-made pieces are final sale.
How should I care for my emerald jewelry?
Emeralds are delicate stones. We recommend cleaning them with a soft cloth and lukewarm soapy water. Avoid ultrasonic cleaners, harsh chemicals, and extreme temperature changes.